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Akış
From scattered requests to clear next steps.

An operations concept that classifies incoming requests and routes them with human approval.

Concept project · A solution scenario, not a completed client engagement.

The challenge

Requests spread across email, forms and support tools can force teams to process the same information repeatedly.

The approach

Requests enter one intake flow. The AI suggestion appears alongside the source text for review. Approved records move to the CRM; incomplete or uncertain cases stay in a review queue.

Proposed scope

  • Intake and normalisation
  • Classification with source context
  • Human approval and exception handling
  • CRM handoff and activity history

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